Legal
Privacy policy
Last updated 7 September 2026
Who we are
Sweet1ne Live, 218 High Road, Chadwell Heath, RM6 6LS, is the data controller responsible for the personal data described in this policy.
Information we collect
We collect information you give us directly — for example your name, email, phone number and any message details when you make a reservation, buy an event ticket, enquire about venue hire, join our mailing list, or contact us. If you create an account, we hold your account details. If you pay online, our payment provider (Stripe) processes your card details on our behalf — we do not store full card numbers.
How we use your information
We use this information to take and manage bookings and orders, respond to enquiries, send booking-related communications, and — where you have opted in — send marketing updates about events and offers. We also use aggregated, non-identifying information to understand how the site is used and to improve it.
Marketing & the mailing list
If you sign up to our mailing list (including via the form in the website footer), we will use your email address to send you updates about live nights, offers and news. You can unsubscribe at any time using the link in any marketing email or by contacting us directly.
Cookies & analytics
The site uses essential cookies to operate, and — only with your consent — analytics and advertising technologies including Google Analytics, Google Tag Manager and the Meta Pixel, which may process identifiers and usage data under their own privacy terms. See our cookie policy for full detail and how to change your choice.
Sharing your information
We share personal data with trusted service providers who help us run the venue and website — for example payment processing, email delivery, hosting and (where you consent) analytics/advertising partners. We do not sell your personal data.
How long we keep it
We keep booking and order records for as long as needed for accounting and legal purposes, and mailing list details until you unsubscribe or ask us to delete them.
Your rights
Depending on where you live, you may have rights to access, correct, delete or export your personal data, and to object to or restrict certain uses of it. To exercise any of these rights, contact us using the details below. If you are in the UK and remain unhappy with our response, you can complain to the Information Commissioner's Office (ico.org.uk).
Keeping data secure
We use reasonable technical and organisational measures to protect the personal data we hold from loss, misuse or unauthorised access.
Changes to this policy
We may update this policy from time to time. The version published on this page is the one currently in effect.
Contact us
For any privacy question or to exercise your rights, contact us at info@sweet1nelive.com or in writing to 218 High Road, Chadwell Heath, RM6 6LS.